At Solrane, we are committed to delivering a fast, reliable and worldwide shipping experience, ensuring your purchases arrive safely and on schedule. We provide a range of shipping options tailored to your needs, with delivery available to destinations across the globe, and strive to make every shipping process smooth and hassle-free for customers worldwide.

 

 

Once your payment is confirmed successfully, our team will start preparing your order immediately. Most orders are processed and shipped within 1–3 business days, excluding weekends and public holidays. After your package departs our warehouse, a shipping confirmation email with a unique tracking number will be sent to you, allowing you to follow the full delivery progress of your order from our warehouse to your door.

 

 

We offer multiple shipping options based on your location and personal preference, with specific estimated delivery times as follows: Standard Shipping typically arrives within 7–15 business days, while Expedited Shipping is available for faster delivery, usually arriving within 3–7 business days. The total shipping cost will be automatically calculated during the checkout process, based on your delivery destination and the shipping method you select. Please note that estimated delivery times may be subject to changes due to unforeseen factors such as customs inspections, carrier delays or adverse weather conditions.

 

 

For international orders, additional charges including customs duties, taxes or other import fees may apply, in accordance with the relevant regulations and policies of the destination country. These charges are determined solely by the local customs authorities of the destination country and are the sole responsibility of the customer; they are not included in the product purchase price or the shipping fees you pay.

 

 

After your order has been shipped, you will receive a dedicated shipping confirmation email containing your order’s tracking number. You can use this tracking number to monitor the real-time status of your package and stay fully updated on its delivery progress at any time.

 

 

If your shipment experiences delays, goes missing, or arrives damaged during transit, please contact our customer support team as soon as possible at cs@solrane.com. Our team will promptly coordinate with the shipping carrier to investigate the issue thoroughly and work towards a timely and satisfactory resolution for you.

 

 

To avoid unnecessary delivery delays, please ensure that your shipping address is entered completely and accurately before completing and finalizing your order—double-checking the address details is highly recommended for smooth delivery. If a package is returned to us due to an incorrect, incomplete or unreadable shipping address, additional shipping charges will be required to resend the order to your corrected address.