Privacy Policy

At Solrane, protecting your personal information is very important to us. This policy explains how we collect, use, and safeguard the data you provide when visiting our website or making a purchase.

Information We Collect

When you interact with our website, certain information may be collected to help us process orders and improve our services.

Personal Information
This may include your name, email address, phone number, and billing or shipping address.

Payment Information
Payments are securely handled by trusted third-party payment providers. Solrane does not store complete credit card numbers.

Device and Browsing Data
We may collect technical details such as your IP address, browser type, pages viewed, and browsing behavior on our website.

Order Details
Information related to your purchases, including products ordered, order value, and any communication with our support team.

How We Use Your Information

The information collected is used for several purposes, including:

Processing and completing your orders
Providing customer support and responding to inquiries
Improving the functionality and performance of our website
Maintaining security and preventing fraudulent transactions

Sharing of Information

Solrane does not sell or rent personal information to third parties. However, certain information may be shared with trusted service providers that help operate our business, including:

Payment processing services
Order fulfillment and shipping providers
Website analytics and performance tools

These partners are required to handle your information responsibly and comply with applicable privacy regulations. Information may also be disclosed if required by law.

Cookies

Our website uses cookies and similar technologies to enhance the browsing experience and better understand how visitors interact with the site. Cookies can be disabled in your browser settings, although doing so may affect certain features of the website.

Data Retention

Personal information is kept only for as long as necessary to fulfill orders, provide services, and comply with legal obligations. If you wish to request the deletion of your personal data, you may contact us directly.

Your Rights

Depending on your location, you may have the right to:

Access or update the personal information we hold about you
Request that your personal data be deleted
Opt out of receiving promotional communications

To exercise any of these rights, please contact us at cs@solrane.com.

Data Security

We use industry-standard security measures, including SSL encryption, to help protect your personal information. While we work hard to safeguard your data, no online system can guarantee absolute security.

External Websites

Our website may contain links to third-party websites. Solrane is not responsible for the privacy practices of those external sites, and we recommend reviewing their policies separately.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be published on this page with the most recent revision date.